FAQ - Frequently Asked Questions
My plant is not doing well, what should I do?
Plant experts are here to provide plant care suggestions and answer any of your questions. You can get help by emailing a plant expert at firstname.lastname@example.org. Feel free to send photos. We guarantee a response within 24 hours.
Can I change my order?
Of course, if your plant has not shipped yet. You can contact us at email@example.com.
My order arrived damaged. What do I do?
Please inspect your package immediately after you receive your delivery. If your plant arrives damaged from the shipping process, email a photo to firstname.lastname@example.org and we will get back to you as soon as possible. We will do our best to make sure you are completely satisfied. If ever your plant arrives in bad health, we will always replace it at our cost.
How do monthly subscriptions work?
Each month, you will receive 2 featured plants for the price of one $39.95. Both are automatically delivered to your front door. We bill you $39.95 monthly and there's no obligation to you
You have plenty of options. You can gift a month to a friend, double up on plants and if necessary, skip a month or even cancel. All you have to do is notify us before the 25th of the prior month at email@example.com.
Why does my plant look different from the website?
While we make every effort to display our plants as accurately as possible, each plant is different and may have variations in color and texture.
When will my plant be delivered?
Once your order is received, your plant will be packaged and shipped within 24 hours. Delivery will be within 3-5 business days depending on your location. Please note: During the Covid-19 crisis, your delivery may experience a delay. Tracking is provided.
Do you guarantee your plants?
Within the first 30 days after you receive your order, if you are not 100% satisfied with your plant, we will replace it at our cost.
Please note: Repotting your indoor plant into a new container within the first 30 days will void our 30-day guarantee.